IT Help Desk and Support in Vancouver

Most downtown teams are split across an office, a home desk, and somewhere with good coffee. That makes support a remote-first job. If your provider has to visit to fix things, you are paying for travel time across the Cambie bridge rather than for the fix.

What is included

Device setup, management, patching, and encryption
Microsoft 365 or Google Workspace administration
Staff onboarding and offboarding
Monitored cloud backup, tested rather than assumed
Same-day response, from a person rather than a queue

Full detail on this service is on the it help desk and support page.

Where we work in Vancouver

Downtown and the West End
Gastown, Yaletown, and Coal Harbour
Mount Pleasant and the Broadway corridor
Kitsilano and Point Grey
East Vancouver and Marine Drive

Creative and marketing agencies, funded startups, law and accounting firms, medical and dental clinics, architecture studios, and nonprofits.

The Vancouver-specific part

Two things come up constantly here. First, older buildings. Heritage conversions in Gastown and Railtown look great and have wiring that predates Wi-Fi 6, so coverage needs planning rather than a router from a big-box store. Second, hybrid work. Most Vancouver teams we meet are split across an office, home, and a coffee shop, which makes device management and MFA the difference between fine and a very bad week.

For the wider picture of how we work across the city, see managed IT in Vancouver.

In short

IT Help Desk and Support for Vancouver businesses, starting at one user.
Day-to-day IT support for small teams: devices, accounts, patching, backups, and a real person who answers when something breaks.
A flat $199 Solo plan for one person, or $125 per user per month from two, month to month.

IT Help Desk and Support in Vancouver