IT Help Desk and Support in Richmond

Import, freight, and distribution businesses usually run on two or three systems and a mountain of email. When one of those is unreachable, shipments stall and the cost is measured in demurrage rather than inconvenience. We prioritise accordingly.

What is included

Device setup, management, patching, and encryption
Microsoft 365 or Google Workspace administration
Staff onboarding and offboarding
Monitored cloud backup, tested rather than assumed
Same-day response, from a person rather than a queue

Full detail on this service is on the it help desk and support page.

Where we work in Richmond

Richmond City Centre and Brighouse
Bridgeport and Crestwood
The YVR and airport corridor
Steveston
East Richmond and Hamilton

Import, export, and logistics, accounting and bookkeeping, medical and dental clinics, food production, retail head offices, and professional services.

The Richmond-specific part

Import and logistics businesses live in email and spreadsheets, which makes them a favourite target for invoice fraud and business email compromise. That is not a scare tactic, it is just the pattern we see. The fix is unglamorous: MFA everywhere, mail rules that catch lookalike domains, and a payment process that does not rely on one person eyeballing an address. It is also exactly what your insurer wants to see.

For the wider picture of how we work across the city, see managed IT in Richmond.

In short

IT Help Desk and Support for Richmond businesses, starting at one user.
Day-to-day IT support for small teams: devices, accounts, patching, backups, and a real person who answers when something breaks.
A flat $199 Solo plan for one person, or $125 per user per month from two, month to month.

IT Help Desk and Support in Richmond