Managed IT for Lower Mainland businesses
Our promises fit on one page. Here it is.
We’re the outside IT department for Lower Mainland teams of 1 to 25: firms, clinics and startups. Every plan price is published and every response time is written down.
Request a readiness review See pricing
You keep the written summary whether or not you hire us.
Every request goes to a dedicated technician who already knows your setup. On Complete, we also monitor devices, patching and backups continuously.
Service desk
Open weekdays 8:30 to 5:00- Outside hours
- Emergency line for outages, on Complete
Everything an IT department should do. Plus the part most of them skip.
- Managed IT & help deskAll plansDevices, Microsoft 365 or Google Workspace, onboarding and offboarding, patching, backups, and a technician who answers.
- Windows Server & infrastructureComplete and upActive Directory, file servers, secure remote access, tested backups, and a straight answer on server versus cloud.
- NetworkingComplete and upMesh Wi-Fi, guest and segmented networks, and an end to the dead zones that kill your afternoon.
- Security essentialsComplete and upMFA, endpoint protection, encrypted backups, password managers, and cyber insurance readiness. Deep audits go to vetted specialists.
- Automation & AIComplete and upQuotes, scheduling, invoicing and reporting that run themselves, plus Power Apps that replace the spreadsheets nobody likes.
- Data & reportingComplete + AutomationPower BI dashboards on the numbers you already have, pulled from your systems and refreshed on their own.
- Website CareFrom $149 a monthUpdates on staging, tested backups, uptime monitoring, certificates, and a published allowance of content edits.
Each plan is compared line by line under pricing.
The busywork, handled while you sleep.
We wire your tools together so the repetitive stuff runs itself. A few of the things we set up:
- New invoice → reminder sent and your books updated, automatically.
- New hire → laptop provisioned and the right accounts granted on day one.
- Every Monday → your reports built and in your inbox before coffee.
Small things, every day. They add up to hours back every week.
See what we’d automate first →
Two kinds of teams. One IT partner.
Small businesses
Law, accounting, clinics, engineering and architecture, agencies, real estate, trades. You get reliable IT, security that keeps you insurable, and a bill you can predict.
Funded & scaling startups
SaaS, AI, cleantech, biotech, gaming. We handle device management, Google Workspace or Microsoft 365 security, and the IT work a founder shouldn't be stuck with. We move as fast as you do.
From first call to fully handled.
Four steps, each one explained before it starts.
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1
Insurance-readiness review
A free 30-minute look at your setup. We flag what's solid, what's risky, and what to automate first.
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2
Your plan
A clear, flat quote for the tier that fits, month to month.
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3
Onboarding
We set up your devices, security, and backups, then move you over with as little disruption as possible.
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4
We run it
Day-to-day support, proactive fixes, and automation that keeps paying off.
Simple pricing, published in full.
In CAD, month to month. A one-person business has its own flat plan. From two people, you pay per person and only for the seats you use.
Solo
Managed device, Microsoft 365 or Google Workspace, security set up properly, backups, and same-day help when you need it. One person, one simple price.
Growing past one person? Pay per person, from two people up:
Every plan includes an unlimited help desk with no per-ticket charges, Microsoft 365 or Google Workspace administration, device setup, patching and encrypted cloud backup, and staff onboarding and offboarding. All month to month.
Two to five people, nothing complicated.
- Same-business-day response
- Login security and device protection, set up at onboarding
- Support for the network you already have
Most firms and funded startups. Your full IT department.
- Two-hour response. Thirty minutes if you are down.
- Security managed by us, and we make you insurance-ready
- One automation a year, plus reporting on your IT
Teams losing hours a week to repetitive work.
- Everything in Complete
- One automation a quarter, plus an internal app to replace a spreadsheet
- Power BI dashboards built on your business numbers
What would this cost us?
See the monthly total without giving us your email.
6 people on Complete. That is $12,600 a year. One-time onboarding is $750 to $1,500, or waived on a 12-month term.
Request a readiness reviewCompare every line across the plans
| Feature | Foundation · $125 | Complete · $175 | Complete + Automation · $225 |
|---|---|---|---|
| Best for | Two to five people, nothing complicated | Most firms and funded startups. Your full IT department. | Teams losing hours a week to repetitive work |
| Everyday support | |||
| Response time, in writing | Same business day | Two business hours. Thirty minutes if you are down. | Two business hours. Thirty minutes if you are down. |
| Hours covered | 8:30 to 5:00, Monday to Friday | 8:30 to 5:00, plus an emergency line for outages | 8:30 to 5:00, plus an emergency line for outages |
| On-site visits | $150/hr when you need one | Two a year included for teams of three or more, otherwise $150/hr | Two a year included for teams of three or more, otherwise $150/hr |
| Devices per person | Up to two | Up to three, plus phones | Up to three, plus phones |
| Who keeps an eye on it | Reach out anytime and we're on it, same business day | We monitor it continuously and fix issues before you notice | We monitor it continuously and fix issues before you notice |
| Regular reviews | On request | A business review each quarter | A business review each quarter |
| Security | |||
| Login security (MFA) | Set up once at onboarding, then yours to run | Set up, monitored, and fixed by us | Set up, monitored, and fixed by us |
| Endpoint protection | Antivirus and encryption, set up at onboarding | Managed EDR, monitored and fixed by us | Managed EDR, monitored and fixed by us |
| Email security | SPF, DKIM, and DMARC set up | Managed, with anti-phishing and monitoring | Managed, with anti-phishing and monitoring |
| Backup and recovery | Monitored cloud backup of your data | Cloud and server backup, with restores tested regularly | Cloud and server backup, with restores tested regularly |
| Cyber-insurance readiness | Not included | We fill in your insurer's questionnaire with you and put the controls in place | We fill in your insurer's questionnaire with you and put the controls in place |
| Wi-Fi and network | We support the network you already have | We design it, including a separate network for guests | We design it, including a separate network for guests |
| Automation and data | |||
| Automations built for you | Not included | One a year, built and maintained | One a quarter, built and maintained |
| Internal apps to replace a spreadsheet | Not included | Not included | One a year, built and maintained |
| Reporting on your IT | Not included | Monthly for teams of three or more: tickets, devices, patching, backup tests. Quarterly below that. | Monthly for teams of three or more: tickets, devices, patching, backup tests. Quarterly below that. |
| Dashboards on your business numbers | Not included | Not included | Built around your numbers, and kept working when your systems change |
| Money and terms | |||
| Plans and team size | One person? The Solo plan is $199 a month, flat. From two people, these per-user plans apply, with no minimum monthly spend on top of the per-user price. | ||
| If we miss a response time | You get a 10% credit on that month's fee. Tell us and we apply it, no questions asked, once per month. It is written into the service level agreement, not just here. | ||
| Contract | Month to month, 30 days' notice. | ||
| One-time onboarding | $750 to $1,500, depending on how much needs untangling. It pays for real work: documenting what you have, enrolling and securing every device, taking over your Microsoft 365 or Google Workspace, and setting up backups and login security. It is not a signup fee. We waive it if you start on a 12-month term. Month to month is always available; the choice is yours. | ||
| What costs extra | Anything outside this table, at $150/hr. Hardware, software licences, and internet at cost with no markup. Projects are quoted as fixed scope before we start. | ||
| If you leave | We hand over your accounts, passwords, and documentation, and charge no exit fee. | ||
Extras are priced on the pricing page.
Why a small team gets treated differently here.
Most IT providers are built for companies of ten to a hundred people. That is a real business, and it shapes their minimum, their pricing, and how fast you get a reply. We built ours around smaller teams instead.
Straight talk about what we do
What we are
- Your outsourced IT department
- Managers of the security that keeps you insurable: login security, device protection, backups, and password managers
- Small-office networking, including Wi-Fi and separate guest networks
- Builders of automation, internal apps, and reporting
What we're not (we partner instead)
- Not a deep-security lab. Penetration tests, formal audits, and incident forensics go to a vetted specialist, and we coordinate it so you are not managing two vendors
- Not enterprise network engineers. We handle multi-office, guest and segmented Wi-Fi. Data-centre-scale builds we refer out
- Not an hourly shop. Hourly rates apply only to rare out-of-scope work, and everything normal is in your flat plan
There is more on how the practice is organised, the agreements every engagement runs on, and where we stop, on the about page.
Questions people ask before the call.
Do you handle privacy compliance for clinics and law firms?
You hold the legal obligation under PIPEDA and BC PIPA; we build the IT layer that supports it. Access controls, encryption, MFA, audit logs, tested backups, data kept in Canada where your systems allow, and a breach plan that matches what actually applies to you. BC PIPA requires reasonable security arrangements but does not currently mandate breach notification. PIPEDA does where it applies, along with a two-year record of every breach. We are not lawyers and do not certify compliance, but we make meeting your obligations, and proving it, straightforward.
How fast do you actually respond?
Your response times are written into your plan. If the line is busy you will get a call back rather than a stranger, from a technician who already knows your setup, not a first tier reading from a script.
Do I need a long contract?
No. Month to month is the default, and you stay because it works, not because you're stuck. If you would rather commit to a year, we waive the onboarding fee in exchange. Your call.
What if I already have someone doing IT?
That's fine. We can back them up or take it all on. The insurance-readiness review tells us which makes sense for you.
Do you support Macs as well as Windows?
Yes. We manage Windows and macOS side by side, along with iPhones and Android, all from one place.
Who will I be dealing with?
The same technician who set your systems up, rather than a rotating queue or someone new each time.
How does getting started work?
Your first month is straightforward. In week one we document everything and take over. By the end of week two your accounts and devices are secured and backups are running. The only change your team notices is multi-factor sign-in.
Guides for choosing an IT provider.
The questions small businesses actually ask us, written down properly.
- The IT checklist accounting firms should finish before tax season The work to finish in the quiet months, so nothing breaks between February and April 30.
- Payment redirection fraud, and why construction gets hit first How the scam works on a progress draw, the controls that stop it, and the first hour if it lands.
- Windows 10, a year after support ended: the October decision What year two of Extended Security Updates costs, and how to decide machine by machine.
Let’s make your tech boring. In the best way.
Get a free 30-minute insurance-readiness review. We’ll tell you what’s solid, what’s risky, and what we’d automate first, with no pitch and no obligation.
Serving startups and small businesses across the Lower Mainland.
Plan and team size are filled in from your estimate. Change them if you like.
Prefer email? Write to contact@brevitytech.ca.