Managed IT Services in Richmond, BC

Richmond's business community is shaped by the airport and the port. Freight forwarders, importers, and distributors sit alongside a deep bench of accounting firms, clinics, and family-owned companies that have been here for decades.

Those businesses tend to run on a handful of critical systems and a lot of email. We keep those systems patched, backed up, and secured, and we automate the repetitive paperwork that eats afternoons.

What we handle for Richmond businesses

The same flat, per-user service everywhere we work. No minimum team size, no long contract. A one-person business is a flat $199 a month, and pricing is $125 per user per month from two people up.

Managed IT and help desk. Devices, accounts, patching, backups, and a technician to call.
Microsoft 365 and Google Workspace. Set up properly, secured, and administered.
Security essentials. MFA, endpoint protection, encrypted backups, and cyber-insurance readiness.
Networking. Wi-Fi that reaches, plus guest and segmented networks.
Automation. The repetitive parts of your week, handled without you.
Data and reporting. Power BI dashboards built on the numbers you already have.

How this works in Richmond

IT Help Desk and Support

Import, freight, and distribution businesses usually run on two or three systems and a mountain of email. When one of those is unreachable, shipments stall and the cost is measured in demurrage rather than inconvenience. We prioritise accordingly.

Detail on the it help desk and support page.

Cybersecurity and Cyber-Insurance Readiness

Import and logistics businesses are a standing target for invoice fraud, because so much of the work happens over email with people you have never met. The fix is unglamorous: a verification step for payment changes, and mail rules that catch lookalike domains.

Detail on the cybersecurity and cyber-insurance readiness page.

Business Wi-Fi and Networking

The common Richmond layout is an office attached to a warehouse, and the two have completely different requirements. Racking, metal, and height all interfere, and a scanner that drops signal halfway down an aisle costs real time every single day.

Detail on the business wi-fi and networking page.

Business Automation and AI

Freight and import businesses retype the same shipment details across customs paperwork, the accounting system, and a customer email. Every retype is a chance to introduce an error into something that is expensive to get wrong.

Detail on the business automation and ai page.

Power BI Dashboards and Business Reporting

Freight and distribution businesses care about margin per shipment, on-time rates, and which customers are quietly unprofitable once you count the exceptions. That data exists in the systems already. Almost nobody has it in one place.

Detail on the power bi dashboards and business reporting page.

Where we work in Richmond

Richmond City Centre and Brighouse
Bridgeport and Crestwood
The YVR and airport corridor
Steveston
East Richmond and Hamilton

Import, export, and logistics, accounting and bookkeeping, medical and dental clinics, food production, retail head offices, and professional services.

The Richmond-specific part

Import and logistics businesses live in email and spreadsheets, which makes them a favourite target for invoice fraud and business email compromise. That is not a scare tactic, it is just the pattern we see. The fix is unglamorous: MFA everywhere, mail rules that catch lookalike domains, and a payment process that does not rely on one person eyeballing an address. It is also exactly what your insurer wants to see.

In short

A flat $199 Solo plan for one person, or $125 per user per month from two.
Same-day response, from a technician rather than a queue.
Month to month. No lock-in.
Serving Richmond and the wider Lower Mainland.

Questions from Richmond businesses

We received a convincing fake invoice. What should change?

Three things, in order. Multi-factor authentication everywhere so a compromised mailbox is harder to obtain. Mail rules that flag lookalike domains and external senders. And a verification step in front of any change to payment details, done by phone to a number you already had.

We work with suppliers in other time zones. Does support cover that?

Support runs business hours, with critical issues handled outside them under the Complete plan. Most overseas friction is not a support problem though. It is mail delivery, authentication and file sharing, all of which get configured once and then stop being an issue.

Do you support customs and logistics software?

We support the environment it runs in: the server or hosting, the backups, the accounts, the network. The application itself usually has a vendor who knows it far better than we would, and we coordinate with them rather than guessing.