IT Support for Small Business

Most IT providers are built for companies of ten to a hundred people. That is a real business and a sensible thing to build for. It also shapes their minimum team size, their pricing, and how quickly a six-person firm gets a reply.

If you are under twenty five people, you have probably noticed. The quotes assume a headcount you do not have, the minimum is fifteen users, and the person who answers is not the person who knows your setup.

What IT actually looks like at this size

Almost every small business we look at has the same shape. There is no IT person. There is a person who is good with computers, and it has quietly become a third of their job. Usually the office manager, sometimes the owner, occasionally whoever is youngest.

That works until it does not. The things that break are predictable:

Backups that run but have never been restored, so nobody knows if they work
Multi-factor authentication on most accounts and one exception nobody wants to fix
Somebody left eight months ago and their account is still active
Licences being paid for by people who no longer work here
A server in a cupboard that nobody can fully describe
Nothing written down, so every question becomes an archaeology project

None of that is negligence. It is what happens when IT is nobody's actual job.

What we handle

The whole of it, at a flat price per person, with no minimum team size.

Help desk. Unlimited, with no per-ticket charges, and response times written into the agreement rather than implied on a website. See managed IT and help desk.
Accounts and devices. Microsoft 365 or Google Workspace administered properly, laptops enrolled, encrypted and patched, staff onboarded and offboarded from a written checklist rather than memory.
Security and insurability. The controls that decide whether your cyber policy renews, and the documentation that lets you answer the questionnaire honestly. See security and insurance readiness.
Backups that get tested. Not assumed. Tested, with a date you can name. See data backup services, and why the platform alone is not enough in Microsoft 365 is not a backup.
Network and Wi-Fi. Coverage that reaches the whole space, a guest network that cannot see your files, and equipment on its own segment. See networking and Wi-Fi.
Automation and reporting. The part most providers skip. See automation and AI and data and reporting.

What it costs

Published, so you can work out whether we are affordable without booking a call.

$199 a month flat for a one-person business
From $125 per user per month from two people up
$175 per user for the fully managed plan, which is what most teams take
Out of scope work is $150 an hour. Onboarding is $750 to $1,500, once
No minimum user count, and month to month with no exit fee

For context on whether that is reasonable, we published what managed IT actually costs in Metro Vancouver, including everyone else's ranges. Almost nobody in this industry publishes pricing, which makes it very hard to tell whether the quote you are holding is fair.

What we commit to, in writing

One flat price per person, quoted before you sign
Response times in the agreement, not implied
Unlimited help desk, no per-ticket charges
Month to month, with no long-term lock-in
A written scope that says what is included and what is not
Your systems documented, and the documentation is yours to take

Why small teams get treated differently here

Three reasons, and none of them are generosity.

No minimum. A lot of providers set a floor of ten or twenty users, which quietly makes them unavailable to a six-person firm regardless of the per-user price. We start at one.

Continuity. At this size, the provider who already knows your setup solves in ten minutes what a stranger spends two hours rediscovering. That is most of the value, and it is the thing a large provider's ticket queue is structurally bad at.

Documentation from day one. Onboarding produces a written record of what you run and where. Most small businesses have never had one. It is also the reason the second year costs less than the first, and it is yours if you ever leave.

Where we stop

We are not a penetration-testing firm, we do not run SOC 2 audits, and we do not certify anyone as compliant. We are not lawyers. When a piece of work needs that depth we bring in specialists we have vetted and coordinate it, so you are not managing two vendors who blame each other.

We also turn work down. If a business needs a full-time on-site technician, or runs a line-of-business system we have no honest way to support well, saying so early is cheaper for everyone than discovering it in month three.

Start with the insurance-readiness review

Half an hour, a screen share, and a look at the four things that matter most: your backups, your logins, what happens when somebody leaves, and whatever is annoying you most right now. You get a one-page summary of what is solid and what is risky.

You keep the summary whether or not you hire us. If your setup is fine, we will say so.

Request a readiness review

IT support for small business