IT Support for Construction and Trades

Construction is one of the fastest-growing users of managed IT, and one of the least well served. Most providers design for a room full of desks. That is not how a framing crew, a mechanical contractor, or a site super works.

We build for the way you actually operate: phones and tablets as primary devices, cloud files that work on a weak signal, and an office system that ties it together.

What usually needs fixing

The job site is the office

Estimates, drawings, photos, and daily reports all happen in the field. We set up mobile device management and cloud storage so field staff have what they need, and so a phone left on a site does not become a data problem.

Crews change, access should too

Seasonal hiring and subcontractors mean people come and go constantly. We make onboarding and offboarding a same-day, repeatable process instead of a thing everyone forgets until an audit.

Ransomware has found this industry

Construction has become a favourite target because downtime is so expensive and defences are often thin. Managed endpoint protection, MFA, and tested offsite backups are the difference between a bad afternoon and a stopped project.

The trailer has no internet, and the schedule does not care

Sites come online before anyone runs a line to them. We set up cellular routers with proper failover for the trailer, so estimating, drawings and payroll keep working from day one rather than from whenever the ISP arrives. Where a site runs long enough to justify it, we plan the wired connection and keep the cellular as backup.

Everyone is working from a different revision

Drawings and models are large, they change often, and the version on somebody's tablet is usually the one from last Tuesday. We set file storage up so the current revision is the one that opens, older revisions stay recoverable, and the person in the field is not pulling four hundred megabytes over one bar of signal to find that out.

Payment redirection is the fraud that actually hits this industry

A supplier or subcontractor emails asking to update banking details before a progress draw. It looks legitimate because the account it came from is real and has been compromised. Construction is targeted for this specifically, because the payments are large, scheduled and expected. The controls that stop it are unglamorous: verify every banking change by phone on a number you already had, enforce multi-factor on email, and publish the email authentication records that make your own domain harder to impersonate.

What you get

• Managed devices and help desk. Laptops, desktops, and phones set up, patched, and supported.
• Email and identity. Microsoft 365 or Google Workspace, administered and secured with MFA.
• Backups that get tested. Not just configured and forgotten.
• Cyber-insurance readiness. The controls insurers ask about, in place and documented.
• Automation. The repeating parts of your workflow, handled quietly in the background.
• Data and reporting. The numbers you need to run the place, in a dashboard rather than a spreadsheet.

Tools we work with

Procore, Buildertrend, Jobber, QuickBooks, Microsoft 365, Google Workspace, and mobile device management.

What the first month looks like

Week one, we document what exists. Every device, every account, every system somebody signed up for and forgot. Multi-factor goes on email and remote access, and we take a full list of who currently holds administrator rights.

Week two, devices get enrolled and backups start running and get restore-tested. Phones and tablets included, because in this industry they are the primary device rather than an accessory.

Week three, file storage gets sorted so the current drawing revision is the one that opens in the field, and the site network gets segmented so a visitor device cannot reach your files.

Week four, we write down the joiner and leaver process and hand it over. Seasonal hiring never stops here, so a repeatable same-day process is worth more than any single thing we install.

Questions from contractors and trades

Do you support Procore, Buildertrend, Jobber and the rest?

Yes. We do not resell them and we have no preference worth defending. We handle accounts, permissions, joiners and leavers, and the integration into Microsoft 365 or Google Workspace. Where a vendor supports single sign-on we turn it on, because it means one account to disable when somebody leaves rather than five.

Our people use their own phones. Is that a problem?

It is normal in this industry and it is workable. The answer is not to buy everyone a phone. We separate company data from personal data on the device, so work email and files can be removed without touching anyone's photos. Staff keep their phone, you keep the ability to cut access the day somebody leaves.

What happens when a tablet gets left on a site?

If it is enrolled, you call and we lock or wipe the company side remotely, usually within the hour. If it is not enrolled, the honest answer is that you are relying on the screen lock and hoping. Enrolment is the whole difference, and it takes minutes per device.

Can you get a site trailer connected?

Yes. A cellular router with a proper antenna in most cases, a wired line where the site runs long enough to be worth it, and failover between them so a single outage does not stop the trailer. We also segment the site network so a visitor device cannot reach your files.

We are a subcontractor with nine people, not a general contractor. Too small?

No. There is no minimum team size here. A nine-person mechanical or electrical contractor carries the same exposure as a larger firm and usually less protection, because most providers set a floor of ten or twenty users and quietly decline the work.

What does it cost for a crew of twelve?

Twelve people on the Foundation plan is $1,500 a month, all in, with no per-ticket charges. Field staff who only need email and file access on a phone still count as users, so the number is the number. Full detail is on the pricing page.

Other teams we work with

• Law firmsManaged IT for small firms and sole practitioners who cannot afford a confidentiality problem.
• Accounting & bookkeepingManaged IT for CPA firms and bookkeepers, built around the fact that your year has a cliff in it.
• Health & dental clinicsManaged IT for clinics, where an hour of downtime is a waiting room full of rescheduled patients.
• Engineering & architectureManaged IT for studios where the files are enormous and the project record has to survive for years.
• StartupsOutsourced IT for funded teams that are growing faster than their processes.